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Support

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Getting help

For anything urgent during a live event, contact the QuickServe team directly. For non-urgent questions or setup help, use the channels below.

System status

Check real-time system health before raising a support ticket — most issues can be confirmed here in seconds

API Reference

Full Swagger documentation for all endpoints — useful for technical integrations

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Common questions

Refunds are processed through your Mollie dashboard directly — QuickServe does not process refunds on your behalf.Each order in the admin panel shows its Mollie transaction ID. Use that ID to find the payment in Mollie and issue a full or partial refund.Only the Mollie account holder can issue refunds. If you don’t have access, contact your event administrator.
Yes. Events are fully isolated — each has its own products, spots, QR codes, and order queue. Bartenders can filter their order view by event, so staff at different bars only see their own queue.
QuickServe uses Mollie, which supports all methods enabled on your Mollie account. Common methods include:
  • iDEAL (Netherlands)
  • Credit card (Visa, Mastercard)
  • Bancontact (Belgium)
  • PayPal
  • Apple Pay / Google Pay (where enabled)
Payment methods are configured in your Mollie dashboard — no changes needed in QuickServe.
If a Mollie payment fails, the order is not created — it will never appear on the admin panel. The customer sees an error on the payment page and can try again.This means your staff will never prepare an unpaid order. There’s no manual reconciliation needed.
Yes. You can update product names, prices, stock levels, and availability at any time. Changes take effect immediately and are pushed to all connected devices in real-time.
Changing a product’s price mid-event does not affect orders already placed — only new orders.
Any modern browser on any device — desktop, tablet, or mobile. A tablet in landscape mode works best for bartenders at a busy bar. No apps to install.
Order history is retained indefinitely in the database. You can view and filter past orders in the admin panel at any time.
The QR code links to a regular URL — if a customer can’t scan the QR code, they can type the URL directly into their browser. The URL is printed on the QR code card for this reason.
The order app language depends on the configuration set per event. Contact the QuickServe team to configure the language for your event.
QuickServe requires an internet connection — the order app, payment processing, and real-time dashboard all depend on it. We recommend:
  • A wired connection for the admin panel device at the bar
  • A 4G/5G backup SIM or hotspot available
  • Checking monitoring.quick-serve.nl proactively if things feel slow
The QuickServe API is hosted on AWS with high-availability infrastructure, so outages are rare and typically brief.

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Troubleshooting for staff

For bartender-specific issues (orders not appearing, payment questions, stock problems), see the Bartender Troubleshooting guide.

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Before you contact support

Check these first — they resolve most issues instantly:
  1. System status — is the API and database healthy?
  2. Refresh the admin panel — WebSocket connections can drop and reconnect on refresh
  3. Check the event filter — make sure the correct event is selected in the orders view
  4. Check Mollie — payment issues are almost always resolvable in the Mollie dashboard
For issues during a live event, always check system status first. If the API shows green, the issue is most likely a browser or connectivity problem on-site.